Privacy Policy & Privacy Rights Notice

Effective Date: September 19, 2022

Last Updated: September 19, 2026

Website: https://poolservicebyjeff.net

Business Name: Pool Service by Jeff ("Company", "we", "us", or "our")

1. Overview

Pool Service by Jeff respects your personal privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the specific rights you have regarding your personal data when you visit poolservicebyjeff.net or hire us for pool cleaning, maintenance, and repair services.

2. Information We Collect

We collect personal information directly from you when you submit a form, request a quote, sign up for recurring service, or communicate with our team.

  • Contact Details: Full name, physical service address (including gate codes or pool access instructions), email address, and phone number.

  • Property & Equipment Data: Pool type (in-ground, above-ground, vinyl, gunite/plaster, fiberglass), sanitation setup (chlorine, saltwater, ozone), pump and filtration equipment details, and service history.

  • Billing Information: Invoicing details, billing address, and payment transaction metadata. (Note: Credit card numbers are handled directly through PCI-compliant payment gateways and are not stored in raw text on our servers.)

  • Automated Website Data: IP address, browser type, device information, operating system, and page interaction timestamps gathered via cookies and standard web server logs.

3. How We Use Your Information

We use your information strictly for legitimate business purposes:

  • Fulfilling, scheduling, and routing physical pool maintenance, cleaning, and chemical balancing visits.

  • Sending service visit reports, chemical readings, invoices, and billing receipts.

  • Responding to customer inquiries, estimate requests, and phone calls.

  • Sending service updates (e.g., weather-related route delays or seasonal freeze advisories).

  • Maintaining site security, preventing fraudulent activity, and complying with legal obligations.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to data brokers or third-party marketers.

We only share information with vetted third-party service providers necessary to operate our business:

  • Field Management & Invoicing Software: Tools used to track service routes, schedule technicians, and generate customer invoices.

  • Payment Processors: Secure third-party processors that handle credit card and ACH transactions.

  • Communication Tools: SMS and email notification platforms used to send appointment reminders or weather alerts.

  • Legal Compliance: Law enforcement or regulatory authorities only when required by applicable law, court order, or subpoena.

5. Cookies and Analytics

Our website may use standard cookies, tracking pixels, and web analytics (such as Google Analytics or Squarespace analytics) to understand visitor traffic, improve site navigation, and ensure online forms function properly. You can adjust your browser settings to decline cookies; however, some site features (such as quote request forms) may not function as intended.

6. Your Privacy Rights

Depending on your jurisdiction and state laws, you have specific rights regarding your personal information:

  • Right to Know / Access: You have the right to request a copy of the personal information we maintain about you and your property.

  • Right to Correction: You have the right to request corrections to inaccurate, out-of-date, or incomplete contact and property records.

  • Right to Deletion: You may request that we delete your personal information from our active databases, subject to legal, accounting, and tax retention obligations.

  • Right to Opt-Out of Marketing: You can opt out of promotional emails or marketing text messages at any time by clicking the "unsubscribe" link or replying "STOP" to any message.

  • Non-Discrimination: We will never deny you service, charge different prices, or provide a lesser quality of service for exercising any of your privacy rights.

To exercise any of these rights, please contact us using the information in Section 10 below.

7. Data Security and Retention

  • Security Measures: We use reasonable physical, organizational, and technical safeguards to prevent unauthorized access, alteration, or disclosure of your personal data.

  • Data Retention: We retain your contact, service, and transaction records only as long as necessary to provide ongoing pool care, manage active accounts, resolve disputes, and fulfill tax and accounting record-keeping laws.

8. Children's Online Privacy (COPPA)

Our Website and Services are directed strictly to homeowners, property managers, and commercial clients aged 18 and older. We do not knowingly collect or solicit personal information from children under the age of 13.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory updates. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our Website or Services after changes take effect indicates your acknowledgment and acceptance of the revised terms.

10. Contacting Us

If you have questions about this Privacy Policy, wish to update your information, or want to submit a privacy rights request, please contact: